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Return & Refund Policy
Thank you for shopping with Filetech Enterprises. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Returns are Not available for Toys & Handicraft products.
We accept returns only for products that are defective, damaged, or incorrectly delivered.
To be eligible for a return:
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The product must be unused and in its original packaging.
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The return request must be raised within 10 days of delivery.
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A valid proof of purchase (invoice/order ID) is required.
Replacements
We offer replacement for products that are:
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Defective
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Incorrectly shipped
Conditions:
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Replacement requests must be made within 7 days of delivery.
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Product must be returned in original condition with packaging.
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Replacement will be dispatched within 2–3 business days after we receive and inspect the returned product.
If the same product is unavailable, a refund will be processed instead.
Refunds
Once your return request is approved and the product is received and inspected:
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Refunds will be processed within 7–10 business days.
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The refund will be credited to the original payment method only.
Shipping and handling charges are non-refundable, unless the return is due to our error (damaged or wrong product).
Order Cancellations
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Orders can be canceled within 24 hours of placing the order.
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Orders that have already been shipped or processed cannot be canceled.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:
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Photos of the product
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Order ID / Invoice
Contact Us
For return, refund, or replacement requests, please contact:
📞 Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
📧 Email: info@filetechenterprises.com
📞 Phone: 6913809113